Effective date: 18/08/2026

Please read these Terms and Conditions carefully.

All bookings made with Balam Balam Place are subject to these Terms and Conditions and by making a booking you are accepting these Terms and Conditions on behalf of you and all persons attending your booking.

Balam Balam Place reserves the right to modify or supplement at any time all or part of these Terms and Conditions. In this case a new version of the Terms and Conditions will be available on the website with the effective date. Hirers are advised to regularly consult the Terms and Conditions to be aware of any changes.

1. GENERAL TERMS AND CONDITIONS

1.1 Minimum Age

In order to make a booking at Balam Balam Place you must be 18 years of age or older.

All persons under the age of 16 on site at Balam Balam Place must be accompanied by a responsible adult such as a parent, step-parent, guardian who has parental rights and responsibilities for the under 16 year old person, or be attending an event, workshop, class etc. that has a responsible adult present.

2. FEES, CHARGES AND ADDITIONAL COSTS

The Hirer indemnifies Balam Balam Place against any losses or claims which results from a cancellation or change in date of a booking.

2.1 Deposits

Where the Venue hire fee is greater than $500, a non-refundable deposit payment of 50% of the total Venue hire fee can be requested to secure a booking and must be paid within seven (7) days of being invoiced. The deposit will be deducted from the Venue hire fee. If the deposit is not received within this time, the Venue has the right to release the date(s) to another hirer.

2.2 Venue Hire Fee

Full payment of the Venue hire fee must be paid at least 24 hours prior to the booking date. Unless short term bookings are made (on the day) in which payment is made before use. If payment is not received, the booking will be cancelled.

No new bookings will be accepted if the hirer has an existing debt with the Venue from a previous booking.

Payments can be made by electronic funds transfer or by credit card over the phone or in person.

2.3 Event Staffing

Balam Balam Place reserves the right to specify a minimum number of Venue Staff to be engaged or present during the booking, and/or during bump in and bump out. The Hirer will be required to pay any costs incurred for Venue Staff for the Hirer’s use or as are considered necessary to meet the requirements of the event. Additional staffing is charged at $50 per hour including GST.

2.4 Security

Depending on the nature of the booking, the Venue may require security personnel to be present for the booking. The Hirer will be required to obtain the Security Personnel and pay for any costs for security to be present. The requirement for Security Personnel to be present will be confirmed at the time of booking.

2.5 Additional Cleaning

If required and agreed to prior, the Hirer will be invoiced for any cost or expense additional to that normally incurred by Balam Balam Place for the purpose of maintaining the Venue in a clean and sanitary condition including the cost of waste disposal.

2.6 Additional Equipment/Facilities

At the time of making the booking, the Hirer must book/request any additional facilities and equipment, such as audio visual and furniture. Balam Balam Place may, at its discretion, make available for the use by the Hirer such facilities, if available.

3. CHANGES TO BOOKING DATES / CANCELLATION

3.1 Changes to Dates

Changes to the booking date will be permitted subject to availability. The Hirer must notify the Balam Balam Place Hire Team of a change to booking date(s).

Bookings can be rescheduled at any time. However, if a rescheduled booking is later cancelled, a fee of 50% of the booking cost will apply.

3.2 Cancellation by Hirer

In the event that a confirmed booking needs to be cancelled, the Balam Balam Place requires as much notice as possible.

Cancellations can be made free of charge up to 48 hours before the scheduled start time. Cancellations made within 48 hours of the scheduled start time of the booking will incur a fee of 50% of the booking cost.

Notice of cancellation must be made in writing and sent to info@balambalamplace.com.au.

3.3 Cancellation by Balam Balam Place

Balam Balam Place is not responsible for the interruption or cancellation of bookings due to circumstances beyond its reasonable control. Balam Balam Place will not be liable for any costs related whatsoever to the cancellation of a booking. Balam Balam Place reserves the right to withhold hiring of the venue if necessary or due to circumstances beyond its reasonable control.

Balam Balam Place reserves the right to cancel a booking, where it becomes clear that the booking/event is of a sensitive nature, is contrary to the Venue rules or falls outside the Venue’s vision – to be renowned for stimulating engagement and cultural exchange through the wonderful and unexpected curiosities of our people and place.

If Balam Balam Place is notified of any factor outside of the Venue’s interests which is linked to the booking, Balam Balam Place reserves the right to cancel the booking up to one (1) day prior to the booking date. The Venue hire fee and deposit paid will be refunded in full. The Hirer will remain liable to pay any costs for any additional equipment and facilities which have been arranged by Balam Balam Place on behalf of the Hirer.

If Balam Balam Place is not notified of any factor outside of the Venue’s interests, Balam Balam Place reserves the right to cancel the booking at any time up to and including during the booking. Any payment made by the Hirer will not be refunded, and Balam Balam Place may seek the remaining Venue hire fee and any additional costs incurred by the Venue on behalf of the Hirer.

4. VENUE HIRE CONDITIONS

4.1 Hire Period

The Hirer will be allowed to use the Venue during the agreed upon booking times. Standard opening hours for Balam Balam Place are currently between 8:00am – 10pm. Access from 6am-11pm can be arranged with prior notice and at the discretion of Balam Balam Place staff.

Access to the Venue outside of the agreed booking times requires the prior written approval of the Venue Hire Team. Details regarding access to the Venue outside of the agreed booking times must be provided by the Hirer at the time of booking.

All bookings are for a minimum of one (1) hour, starting and ending on the hour.

The Venue buildings and grounds must be cleared by 10.30pm without prior written agreement from Balam Balam Place.

4.2 Use of Venue

Subject to the Terms and Conditions, Balam Balam Place grants to the hirer licence and authority to use and occupy the Venue for the purpose only of the agreed use and the Hirer agrees to undertake such use accordingly.

The Hirer is only entitled to use the Venue and the equipment contained therein. Hirers must not allow their attendees, staff or participants to use other Venues, common areas, or outdoor areas other than egress, unless otherwise approved by the Venue Hire Team.

Equipment contained within the Venue must remain in the Venue at all times, and cannot be relocated or moved without the approval of the Venue hire team.

Balam Balam Place reserves the right to let, licence, hire or use any other Venue, common area or outdoor area, for any other purposes at the same time.

The Hirer, its attendees, staff, contractors and participants must respect the rights of other users/hirers and not cause undue disruption to other users.

Hirers are responsible for ensuring that at all times their agents, contractors, employees, attendees and participants are properly supervised and under the control of the hirer. Any such persons shall observe and comply with all instructions given by Balam Balam Place and associated staff, as well as with the Terms and Conditions.

4.3 Safe and Proper Use of Venue

The Hirer will use the Venue and its facilities and equipment in a safe, proper and efficient manner to the satisfaction of Balam Balam Place and will immediately comply with any direction given by Balam Balam Place and associated staff in connection with the safe and proper use of the premises and its facilities and equipment.

4.4 Right of Entry

Balam Balam Place reserves the right to enter the Venue, area or part thereof in respect of which the licence is granted, at any time.

4.5 Venue Patron Limits

Under the Venue’s planning and occupancy permit, each Venue has a patron limit, which is the maximum number of people allowed within a Venue at any one time, and must be complied with at all times during the booking.

Balam Balam Place reserves the right to end the booking where the Venue patron limit is not adhered to, and the Hirer will be required to pay the full venue hire fee.

4.6 Use of Portable Equipment

No ancillary equipment such as urns, heaters, fans or kettles are permitted to be used within the Venue without the prior approval of the Venue Hire Team. Any approved portable electrical appliances that are used within the Venue must be tested and tagged in accordance with AS/NZS 3760.

4.7 Heating and Cooling

Balam Balam Place cannot guarantee the heating and cooling any space in the precinct.

4.8 Alterations/Additions

The Hirer will not make any alteration or additions to the structure, fittings, furniture, facilities or equipment of the Venue.

4.9 Vacating the Venue

At the conclusion of the booking time, the Hirer must ensure that all lights and fans are turned off, and all windows and doors are shut and secured prior to leaving Balam Balam Place.

At the conclusion of the booking time, the Hirer must remove all items, properties and equipment, together with all other goods of any kind brought into the venue.

In the event that the Hirer fails to remove any or all of its items, property and equipment from Balam Balam Place at the conclusion of the booking time, an hourly hire fee will apply. Balam Balam Place may at the sole risk and expense of the Hirer remove the same.

4.10 Removal of Persons

Balam Balam Place and associated staff have the right to request the removal from the Venue or precinct of any person behaving in a disorderly manner. Balam Balam Place and associated staff may request the Hirer to cease activity if disorderly and unacceptable conduct occurs. It is up to Balam Balam Place staff to use their discretion on all occasions to the running of the activities on the Venue Precinct.

Hirers are not to do or omit to do anything which is of nuisance or annoyance to the venue or to other uses of the Precinct or which in the opinion of the Venue is dangerous, disorderly, riotous, noxious, offensive, illegal, or objectionable. Any such behaviour will result in immediate removal from the Precinct. Any illegal activities will be reported immediately to the relevant authority.

4.11 Catering

Catering may be brought to the Venue. The canteen and kitchen is a shared space and not a commercial kitchen used for the commercial production of food other than service and storage.

Balam Balam Place is not liable for any default by the caterer in the provision of catering services. Catering for groups of more than 30 can incur a waste levy of $15 dollars.

4.12 Storage

There are no facilities for permanent or temporary storage. Any items left within Balam Balam Place following the conclusion of the booking will be discarded, unless prior written approval has been sought from and provided by the Venue Hire Team. The Hirer will be invoiced for any costs associated with waste disposal.

4.13 Animals in Venues

With the exception of registered assistance animals, any animals visiting the Precinct/Venue, or used in any activity undertaken in the Venue must have prior written approval from the Venue Hire Team. The Owner must take full responsibility for the animal(s) and must demonstrate compliance with relevant animal protection and welfare requirements. Assistance animals are defined by legislation to include guide dogs, hearing dogs and any other animal specially trained to assist a person with a disability.

5. PRECINCT RULES

5.1 Noise

The Balam Balam Place precinct has a large number of users and is in close proximity to residential areas. With the number of stakeholders within the precinct the Venue can’t guarantee quiet or any disturbance from other bookings.

To assist with the wide stakeholders across the Venue Precinct, Hirers must note the following:
Balam Balam Place reserves the right to exercise control of sound levels and amplified or live music within the Venue Precinct. Hirers shall comply with the reasonable determinations of Venue Staff in relation to sound level limits within the Venue and/or Precinct. 

Balam Balam Place and its associates reserve the right to stop music or sound in cases of excessive sound level or vibration or where Balam Balam Place or its associates believe any personal safety or other Venue activities are compromised. The sound levels within the Venue must not exceed 65 decibels from the external spaces.

It is the responsibility of the Hirer to ensure their attendees, staff and participants leave Balam Balam Place and precinct in a quiet and orderly manner, at the conclusion of the booking.

5.2 Paper/Plastic Confetti and Glitter

Paper/plastic confetti, glitter are not permitted to be used inside or outside the Venue or Precinct or adjacent to the Precinct. Hirers are to ensure all attendees, staff and participants are advised of this restriction.

5.3 Vehicle Access

The Venue site is a pedestrian site other than the nominated loading dock in Saxon Street. The Venue recognises that there may be times where onsite vehicle access is imperative and unavoidable. In this respect – a 30 minute delivery zone is available within the site along Saxon Street.

Only under exceptional circumstances and with the prior written consent of the Venue Hire Team can any vehicles be brought onto the site. This must be arranged prior to the booking date. All vehicular movement within the Site must be managed in line with strict traffic management protocols and under the escort of staff.

Under no circumstances can vehicles remain parked within the 30 minute delivery zone.

5.4 Smoking & Vaping

Smoking is not permitted within any venues or buildings or in the grounds surrounding the buildings. Smoking is only permitted outside the site and not within 10 meters of a gate or entrance.

5.5 Outdoor Areas

No structure requiring the use of pegs, poles and digging of holes is permitted to be installed in the site gardens, grounds or lawns under any circumstances. Permission to erect weighted structures on the grounds or lawns must be sought from the Venue Hire Team by written request at the time of booking. In addition, Hirers are not permitted to attach any signage or posters to any part of the buildings or grounds, without the prior approval of the Venue Hire Team.

6. INSURANCE

No Hirer will do or permit to be done anything on Balam Balam Place precinct whereby the policy or policies of insurance on the precinct and/or its contents against damage by fire or otherwise may become void or voidable or whereby the rate of premium thereon may be increased and shall indemnify the Venue in respect of all sums for which it may become liable by way of increased premiums and all expenses incurred in connection with or incidental to any such policy or policies by reason.

Balam Balam Place has public liability insurance to protect against third party claims for bodily injury and property damage arising out of its negligence. However, the policy does not cover the liability of any other party. The Hirer is responsible for obtaining and maintaining their own public liability insurance policy and any other required insurances or licenses.

7. LOSS AND DAMAGE

7.1 Property of the Hirer

Balam Balam Place will not be held responsible for loss of, or damage to, property left unattended in the Venue or precinct prior to, during, or after a booking.

Balam Balam Place is not responsible for the loss, damage or theft of any property or money belonging to the Hirer and/or their associated third parties. The Hirer indemnifies the Venue in relation to any losses, claims, damages or demands for payment arising from any breach of copyright, infringement of moral rights, or other unlawful use of intellectual property in the course of use of the Venue.

7.2 Damage

The Hirer shall notify the Venue Hire Team immediately on becoming aware of any damage or loss to the Venue, its facilities or equipment and of any injury to any person whosoever within the Venue Precinct.

All equipment, furniture, fittings and any other property of Balam Balam Place remains the property of the Venue. Hirers will make good any costs associated with loss or replacements of these items as a result of their activities at the Balam Balam Place precinct. The Hirer shall keep Balam Balam Place indemnified from any against all damages, costs, charges and expenses incurred by the Venue in consequence of such damage; including but not limited to:
Any costs incurred by Balam Balam Place in repairing or making good any damage so caused; and
All costs, losses, damages and expenses of any kind whatsoever arising out of the postponement or cancellation of agreed use or any other use of the Venue associated property.

8. SERVICE OF ALCOHOL

Where the Hirer intends to serve alcohol within the Balam Balam Place Precinct, prior written approval must be obtained from the Venue Hire Team.

The Venue holds a liquor licence. It is the responsibility of the Hirer to obtain a liquor licence to serve alcohol within a Venue if required and to comply with liquor licence regulations and conditions.

Service of alcohol must cease fifteen (15) minutes prior to the end of the scheduled booking time.

Consumption of liquor outside of the Venue is not permitted.

Where alcohol is served to groups over 50, Balam Balam Place Staff must be present.

The Hirer will be required to pay any costs incurred for Venue Staff for the Hirer’s use or as are considered necessary to meet the requirements for service of alcohol.

9. COPYRIGHT AND PERFORMING RIGHTS

The Hirer shall not infringe or breach the permit or suffer to be infringed or breached any copyright or performing right or any other protected right in connection directly or indirectly with the agreed use and the Hirer must produce evidence of the necessary authorities/consents from the copyright owner and the author of the work (if different from the copyright owner) in relation to any activity which uses other works and the intellectual property in those other works vents in another party or another party was the author of those works. Further, the payment of all royalties to the Australian Performing Rights Association, One Music Australia or any other like bodies or to any person entitled to be paid royalties shall be the obligation of the Hirer and the Hirer undertakes to pay such royalties as they fall due.

Balam Balam Place has limited agreements with One Music Australia to cover recorded background music played within the Venue. This licence does not cover music used in a dramatic context, performed in a concert setting, or where background music is used as a part of an exercise, fitness or dance class, or for a cinema or theatre event. Hirers should contact One Music Australia for more information.

10. FORCE MAJEURE

That in the event that Balam Balam Place, the Hirer or both parties being unable to perform and discharge their obligations arising out of the Venue Hire Agreement and Terms and Conditions due to strike, civil disturbance, war or act of God then the parties shall be relieved of the irrespective obligations accruing and occurring during such time provided that the time for performance as specified in the Venue Hire Agreement shall not be extended as a result thereof except by written agreement by both parties.