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LGPros Report 2025

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1st Feb, 2025 — 16th Feb, 2026
  1. Executive summary
  2. Site use and programming
    1. User and tenancy framework
    2. Public space program framework
    3. % of floorspace used/underused/vacant
    4. Snapshot of floorspace use types
    5. Average number of people working on site
    6. Diversity of users on site
    7. Public space program highlights
  3. User experience
    1. Annual tenants survey
    2. Annual casual user survey
    3. Annual consultative committee survey
    4. Complaints handling procedure
  4. Branding & promotion
    1. Marketing and communications plan
    2. Cultural production awareness
    3. Awareness of MCC
  5. Financial & carbon budget performance
    1. Annual financial report submitted
    2. Annual payment to Council
    3. Operating cash flow
    4. Carbon liability
  6. Governance
    1. Users and tenancy group
    2. Consulative committee
    3. Strategic plan
    4. Use of facility by MCC staff and councillors
  7. OHS & compliance
    1. Operation plan
    2. Contract meetings
    3. Building maintenance and work plan

Executive Summary


1. Site Use and Programming

1.1
User and tenancy framework
Status
Minimum performance requirement:
  1. Approved by MCC.
  2. Submitted list of tenants (type, no employees) (annual snapshot).
Key Tenants:
NameIndustryEmployees
Shared Office Tenants:
TenantIndustryEmployees
1.2
Public space program framework (MCC Approved)
Status
Minimum performance requirement:
  1. Approved by MCC.
  2. 2 partnered events, 2 precinct partner events & 10 community events per year.


1.3
% of floorspace used/underused/vacant
Status
Minimum performance requirement:
60% of floorspace being used 12 months after venue opening. Following this establish 75% occupany rates.
Average Days Utilised (%):
Average Time-Based Utilisation (%):
'Average Days Utilised (%)' measures how often a space is used, regardless of duration. A day is counted as “used” if the space has any recorded booking or activity within that day. The percentage is calculated as the number of days with any usage divided by the total number of available days in the reporting period. This metric reflects frequency of use, not intensity.

'Average Time-Based Utilisation (%)' measures how intensively a space is used based on time. Usage is calculated against a standard 8-hour work day, where 8 hours of bookings equals 100% utilisation for that day. Partial usage contributes proportionally (e.g., 4 hours = 50%). The final percentage represents total booked hours divided by total available hours across the reporting period.

RoomDays Occupied %Time Occupied %
1.4
Snapshot of floorspace use types (rental types - casual, medium and long term %), activity types of floorspace use (descriptions)
Status
Minimum performance requirement:
Min 30% of Net Lettable Area (NLA) provided at submarket/affordable rates. Min 30% at commercial rates.
Roomm2ClassificationCost
TotalAffordableCommercial
Net lettable aream2m2
% Net lettable area%%
1.5
Average number of people working on site
Status
Minimum performance requirement:
Estimated average no of people undertaking work or work-related actvity (including student activity) per day. Minimum 50 people per day.
Community bookingsCommercial leases
Average number of people per day
'Average number of people per day' is an estimate of the average number of people on site per day. When customers create a booking they self-report the number of people the expect to attend each booking and this number is then averaged across the reports timeframe.

1.6
Diversity of users on site
Status
Minimum performance requirement:
Qualitative description of diversity of users (with regards to accomodating priority groups from MCC Human Rights Policy, being Aboriginal and Torres Strait Islander communities, Migrant and refugee communities, People with disability, Women, LGBTIQ+ communities).


1.7
Public space program highlights
Status
Minimum performance requirement:
Minimum of three 'case studies'. Qualitative (images and text) highlights of programmed public space use to be published (eg on webpage).


2. User Experience

2.1
Annual tenants survey - Satisfaction rate
Status
Minimum performance requirement:
  1. Survey undertaken.
  2. Annual survey of tenants - 70% of tenants are satisfied with Precinct Manager Service.
2.2
Annual casual user survey - Satisfaction rate
Status
Minimum performance requirement:
  1. Survey undertaken.
  2. 70% of tenants are satisfied with Precinct Manager Service (booking and use).

Responses to "Feedback"
Question: "How would you rate your visit to Balam Balam Place?"

Response Percentage # Responses
Excellent85.37%35
Pretty good14.63%6
Neutral0%0
Not so great0%0
Terrible0%0
2.3
Annual consultative committee survey - Satisfaction rate
Status
Minimum performance requirement:
  1. Survey undertaken.
  2. 60% of Committee members are satisfied with process and direction of Committee.
2.4
Complaints handling procedure - Satisfaction rate
Status
Minimum performance requirement:
  1. Complaints Register Sighted.
  2. 70% of complainants are satisfied with response to complaint.


3. Branding & Promotion

3.1
Marketing and communications plan/framework
Status
Minimum performance requirement:
Endorsement by MCC staff.


3.2
Awareness and knowledge of the venue as a place of cultural production
Status
Minimum performance requirement:
Development of and/or participation in 2 industry networks or forums per year.


3.3
Awareness and acknowledgement of Moreland City Council as the site partner
Status
Minimum performance requirement:
60% of survey respondents are aware of Council's role in the site.


4. Financial & Carbon Budget Performance

4.1
Annual financial report submitted
Status
Minimum performance requirement:
Submitted to Council by 30 August each year


4.2
Annual payment to Council
Status
Minimum performance requirement:
Annual contract payments to be paid from TPT to Council by 30 October of each year


4.3
Operating cash flow
Status
Minimum performance requirement:
Annual financial ratio should be within 10% of 1:1


4.4
Carbon liability - Estimated carbon produced from site (surplus or liablity)
Status
Minimum performance requirement:
Site Operations are within 10% of being carbon neutral


5. Governance

5.1
Users and tenancy group
Status
Minimum performance requirement:
  1. Establishment of group with Terms of Ref.
  2. At least two meetings per year.


5.2
Consulative committee
Status
Minimum performance requirement:
  1. Establishment of group with Terms of Ref.
  2. At least two meetings per year.


5.3
Strategic plan
Status
Minimum performance requirement:
Approved by MCC


5.4
Use of facility by MCC staff and councillors
Status
Minimum performance requirement:
At least 10 hours use per month by Council


6. OHS & Compliance

6.1
Submission / sighting of current operations plan
Status
Minimum performance requirement:
  1. Incident report log up to date.
  2. Risk management plan up to date.
  3. Compliance with relevant legislation.


6.2
Contract meetings
Status
Minimum performance requirement:
Attendance at 4 contract meetings per year.


6.3
Building maintenance and work plan
Status
Minimum performance requirement:
  1. Maintenance service records up to date.
  2. Submission of proposed building works for the year ahead by August each year.